Hi folks, Would take this opportunity to introduce myself. I am working as a consultant in an MNC and have been part of multiple implementation projects.

In case anyone of you is interested in learning SAP CRM from a consultant who has real-time hands on experience in an implementation project at a very reasonable fees, kindly feel free to get in touch with me at eswarraju237@gmail.com.

Training would be CRM 7.0 version and would cover Base Customization, CRM Sales, CRM Service, IC Webclient, CRM Marketing, WebUI and Middleware and duration would be around about 70 - 80 hours.

Classes will be move on Real time examples.

ASAP methodology, Interview,  Resume preparation ....etc. would also be covered.

Kindly note that I am not affiliated to any institute and do this part time after my work hours; and therefore, classes would not be available in the office hours.

Regards, Eswar

NOTE: PLEASE DO NOT REPLY TO THIS POSTING BUT CONTACT ME EITHER THROUGH MAIL.

Course Content

• CR100-Base Customization

Over view of CRM Architecture

Business Partner

Business categories

BP Roles & Grouping, BP Relationships

Business partner Hierarchy

Organizational Management

Organizational Model, Org Determination

Territory Management

Territory Hierarchy Levels

Product Master

Attributes & Set Type, Hierarchies & Categories,

Product types, Maintain Products

Transactional Processing

Business Transactions

Item Category

Activity Management

Business Activities

Partner Processing

Actions

Action Profile, Conditions

Pricing

Condition Techniques and condition types

Billing

Easy Enhancement Work Bench

• CR580-CRM User Interface (Web UI)

Business roles

Authorization roles

Navigation bar profile

Work center

Transaction launcher

Enhancing the existing business roles

Enhancement of Web UI as per Client requirement.

Using UI-Config. Tool and AET Tool

• CR600-Marketing

External List Management

Lead Management

Lead Questionnaire

Marketing Planner, Campaign Management

Marketing Calendar

Personalized Mail Forms

Segment Builder

Customer Segmentation, Attribute List, Info sets

Product Proposals

Campaign Automation

• CR300-Sales

Opportunity Management

Copying Controls

Sales Cycle, Tools - Buying Center & Sales Agent

Quotation management

Order Management

Special functions in quotation and order management

Contract management

• CR700-Service

Installed Base management

Objects, Object Family

Assign Object Family to IB Category

Service agreements and service contracts

Service plans, SLA Profiles and Response and Availability Times

Service order management

Complaints and Returns

Warranty claims

• CR410-Interaction Center (Web Client)

Agent Function and Processing IC

Agent Inbox

IC Web Clint Functions

IC Manager Portal

Communication Architecture

Rule Policy ERMS

Broad cast massage

Alerts

• CR500-Middleware

Middleware overview

Administration Console

Business Objects

Customizing Objects

Condition Objects

B Doc Modeler, B Doc Messages

B Doc Types,

Initial data load, Delta load & Synchronization

Queue registration

Error Handling and Monitoring

INTEGRATION BETWEEN R/3 & CRM